Terms of service

INTRODUCTION

VitalForm operates this website and online retail experience. Throughout this site, any references to "we," "us," "our," and similar pronouns mean VitalForm and our web properties. We offer fitness gear, recovery products, apparel, and related equipment through our digital storefront. When you access our site or make a purchase from us, you're engaging in our "services." By doing so, you accept and agree to follow the policies outlined below, which include these terms, our policies, and any additional notices we publish.

By shopping on our website, you're entering into an agreement. You consent to be governed by these terms and conditions, along with any additional terms that may appear on our site from time to time. This agreement applies to everyone, from customers, shoppers, retailers, merchants, and any other users who interact with our digital content and services.

We ask that you read through these Terms of Service thoroughly before proceeding with any purchase or use of our platform. By continuing, you're confirming your acceptance. Should you disagree with any part of these terms, please discontinue use of the website immediately.

As we introduce new features, functionality, or services to our platform, they automatically become part of these Terms of Service. You can always access the most current version on this page on our website. We reserve the right to modify, update, or revise any aspect of these terms at our discretion. When we make updates, we'll post them here. It remains your responsibility to check back periodically. Your continued use of VitalForm following any updates indicates your acceptance of the revised terms.

VitalForm operates on the Shopify e-commerce platform, which provides the technical infrastructure enabling us to conduct our business and serve you.

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SECTION 1 – SHOPPING WITH VITALFORM

By engaging with VitalForm, you represent that you meet the legal age requirement in your jurisdiction and have the authority to enter into binding agreements. If you're a minor, you need parental or guardian consent.

You agree not to use our products or services for any purpose that violates the law or infringes on others' rights. This includes respecting intellectual property laws and all applicable local, state, and federal regulations.

You agree not to introduce malware, worms, viruses, or destructive programs to our systems.

Any violation or breach of these terms will result in the immediate termination of your account and access to our services.

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SECTION 2 – HOW WE OPERATE

We reserve the authority to decline service to anyone at any time, for any reason we deem appropriate.

When you make a purchase on our site, understand that your personal information (excluding credit card data) may be transmitted, stored, and handled by our servers to process your order. We may also share this information across our technical infrastructure and connected systems to complete your transaction. Credit card information remains encrypted whenever it's transmitted.

You may not duplicate, reproduce, sell, distribute, publish, or repurpose any component of our website, service, tools, or materials without explicit written authorization from us.

The section headings in this agreement exist purely for organizational purposes and have no bearing on the scope of these terms.

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SECTION 3 – RELIABILITY OF INFORMATION

VitalForm does not warrant that all information on our website is accurate, complete, or current. The content we publish is intended for general informational purposes only and shouldn't be treated as definitive guidance for making important decisions without consulting other reliable sources. We cannot guarantee that you'll find more current, complete, or dependable information elsewhere, but we make no promises regarding the accuracy of our material. Your reliance on anything published here is done at your own risk.

Our website may contain certain restricted or proprietary information. This historical content is preserved for reference purposes only. We have no obligation to keep information updated and reserve the right to modify or remove content at any point. You acknowledge that keeping our information current is your responsibility. We don't promise to revise any material on our site.

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SECTION 4 – CHANGES TO SERVICE AND PRICING

Our pricing structure may change without advance notice to you.

We have the authority to modify, adjust, or cease offering the Service (or any aspect of it) whenever we choose and without notification.

VitalForm cannot be held liable to you or third parties for any interruptions, modifications, price adjustments, suspensions, or discontinuation of our services.

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SECTION 5 – PRODUCT DETAILS AND AVAILABILITY

Certain items available exclusively through our online channel may have limited quantities or be available for return or exchange only according to our specific return guidelines.

We work diligently to represent the colors and visual appearance of our products as they appear in our digital catalog. We cannot, however, provide absolute assurance that your monitor will accurately display every shade or tone. Color representation across displays may vary.

We're not bound to make our products available to every customer, geographical region, or area. VitalForm retains complete discretion to restrict availability on a case-by-case basis. We may limit stock quantities on any product or service at any time. We also maintain the right to remove any product from our catalog at our discretion. All product imagery and pricing information is subject to modification without warning. We do not guarantee that items will remain available indefinitely.

VitalForm provides no assurances regarding product quality, service standards, material excellence, or outcome expectations. Any defects or service failures discovered by you will not automatically be remedied. VitalForm assumes no liability for correcting such issues.

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SECTION 6 – PAYMENT AND ORDER DETAILS

We maintain the right to refuse any transaction you attempt to place with us. At our sole discretion, we may impose caps or cancel quantities ordered per individual, household, or transaction. These limitations could apply to multiple orders placed by the same customer using the same account, billing details, or shipping address. If we determine a modification to your order is necessary or if we need to cancel or update your purchase, we'll attempt to contact you through your email address or billing phone number as it was documented at the time of purchase. VitalForm also maintains the right to restrict or prevent any orders we believe, in our judgment, appear to be associated with resellers, distributors, or unauthorized retailers.

By purchasing from our store, you agree to furnish complete, current, and truthful information about yourself and your transaction. You commit to keeping your account data and personal details up to date. This includes your email address, payment method details, card numbers, and expiration dates. This enables us to finalize transactions and reach out when needed.

For additional payment-related details, please review our complete Return Policy.

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SECTION 7 – OPTIONAL TOOLS AND FEATURES

VitalForm may grant you access to third-party utilities and software applications. We don't monitor these tools, maintain control over them, or take responsibility for their functionality.

You understand and accept that any third-party tools we provide are offered "as is" without any assurances, guarantees, or conditions, and without our official backing. We assume no liability whatsoever for anything resulting from your engagement with third-party tools.

Any third-party offerings accessible via our website are entirely at your own discretion and risk. You're responsible for understanding the terms, conditions, and privacy policies of the third parties providing these tools.

In the future, we may introduce additional tools, resources, or services (including new applications or features). Any such additions will automatically be subject to these Terms of Service.

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SECTION 8 – EXTERNAL WEBSITES AND RESOURCES

The content, products, services, and materials available through our website may contain links and references to external sources belonging to third parties with whom we have no affiliation.

When you click external links on our site, you may be directed to third-party websites that operate independently from VitalForm. We don't sponsor, endorse, or take responsibility for evaluating the accuracy or dependability of third-party content. VitalForm makes no assurances, representations, or guarantees regarding third-party materials, websites, or services.

VitalForm is not responsible for any harm, injury, or damage related to the acquisition or use of products, services, information, or resources from third-party websites. We encourage you to thoroughly examine each third party's policies, practices, and terms before engaging in any transactions. Should you have complaints, feedback, or concerns about third-party services, please direct them to the appropriate third party.

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SECTION 9 – YOUR FEEDBACK AND SUBMISSIONS

At our request—or if you voluntarily submit—contest entries, creative suggestions, proposals, or other materials (whether through our website, email at info@vitalformfitness.com, physical mail, or any collection method), you give VitalForm permission to utilize your submission without limitation, restriction, editing, republication, distribution, or other use. We're under no obligation to preserve submissions in confidence, give feedback on submissions, or acknowledge any contribution you make. Any feedback you provide becomes our property.

You confirm that your submissions do not violate or infringe upon any intellectual property rights, including copyrights, trademarks, privacy, or proprietary rights belonging to others. You further guarantee that your submissions contain nothing unlawful, defamatory, deceptive, or in violation of any intellectual property protections. You accept complete responsibility for the accuracy of any submissions you provide. VitalForm assumes no liability for any submissions—we do not warrant their accuracy and accept no responsibility for user-generated contributions, whether from you or from others.

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SECTION 10 – DATA AND PRIVACY

Your submission of personal information through our website is managed according to our Privacy Policy.

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SECTION 11 – WEBSITE CORRECTIONS AND UPDATES

From time to time, our website may display inaccuracies, typographical errors, or missing information regarding product descriptions, pricing, promotional terms, delivery timelines, availability, or other details. VitalForm reserves the right to identify and correct any such errors without requiring prior notification. We can modify or update product information, cancel orders, or revise any website details if we detect inaccuracies. This right applies without prior warning.

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SECTION 12 – RESTRICTED ACTIVITIES

Beyond the limitations outlined in these Terms of Service, you are restricted from the following activities regarding our website and its content: using the site for any illegal or prohibited purpose; encouraging others to participate in any illegal activities; infringing upon our intellectual property rights or the intellectual property of other parties; harassing, hurting, defrauding, defaming, slandering, intimidating, or treating others unfairly based on gender identity, sexual orientation, faith, ethnic background, race, age, national background, or physical/mental condition; submitting false or deceptive information; uploading or distributing malware, viruses, or malicious code that could harm our systems or compromise any related website; collecting or monitoring personal data belonging to other users; using bots, scrapers, crawlers, or similar programs; conducting any illicit activity or engaging in immoral behavior; interfering with or disrupting security protections of our systems.

VitalForm reserves the right to terminate your access to the Service or any related website if we determine you've engaged in any restricted activities.

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SECTION 13 – DISCLAIMERS AND LIABILITY LIMITATIONS

VitalForm makes no representations, warranties, or guarantees that your experience with our Service will be uninterrupted, on time, protected, or error-free.

You accept that VitalForm bears no responsibility for any losses, claims, costs, liabilities, or charges (including attorney compensation) arising from your use of our website or a breach of these Terms of Service.

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SECTION 14 – INDEMNIFICATION

You commit to defending, protecting, and keeping VitalForm harmless—along with our parent company, subsidiaries, partners, officers, managers, supervisors, agents, partners, licensors, and team members—against all suits, demands, and legal expenses (including reasonable legal fees) resulting from or connected to any breach of these terms, the materials you reference, your violation of any law, or your infringement of any third-party rights.

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SECTION 15 – ENFORCEABILITY

If any part of these Terms of Service is deemed unenforceable, void, or impossible to carry out by a court of law, that provision will be reformed to the maximum degree allowed under applicable law. Any such determination won't diminish the enforceability of the remaining provisions.

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SECTION 16 – HOW THESE TERMS END

Any obligations and liabilities you've incurred prior to the termination date of this agreement will continue after termination for all purposes.

These Terms of Service continue indefinitely unless ended by either you or VitalForm. You can end this agreement at any time by informing us that you no longer want to use our services or by closing your customer account.

In our assessment, if you fail to comply with any term in these Terms of Service, or if we suspect you've failed to comply, we may end this agreement without advance notification. You remain responsible for all outstanding balances from the date of termination moving forward. We maintain the right to deny you access to future services or content as well.

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SECTION 17 – COMPLETE UNDERSTANDING

The failure of VitalForm to exercise or enforce any right under these Terms of Service does not constitute a waiver of that right.

These Terms of Service, including any policies or guidelines published by us, form the entire agreement and mutual understanding between you and VitalForm regarding your use of our services. These terms take precedence over any earlier or contemporary agreements and control how you interact with our platform, superseding all prior understandings.

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SECTION 18 – APPLICABLE LAW

These Terms of Service and any supplementary agreements under which we supply services are governed by and interpreted in accordance with the laws of the United States of America.

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SECTION 19 – MODIFICATIONS TO THESE TERMS

You can access the current version of these Terms of Service anytime on this page.

At our sole discretion, we maintain the authority to modify, revise, or update portions of these Terms of Service by posting the new version on our website. Checking our site regularly for updates remains your obligation. Your ongoing use of VitalForm after we publish any changes indicates your agreement with the updated terms.

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Contact Information:
Store Name: VitalForm
Address: 5050 East Garford Street, 167, Long Beach California 90815, United States  
Email: info@vitalformfitness.com
Phone: +15626037080