Billing Terms & Conditions

VitalForm Payment Policy

1. Accepted Payment Methods

VitalForm makes it easy to invest in your fitness journey with multiple secure payment options. We offer a streamlined checkout experience so you can focus on your health and performance. We accept the following payment methods: 

  • Credit and Debit Cards: Visa, MasterCard, American Express
  • PayPal
  • Afterpay (where applicable)
  • Apple Pay and Google Pay
  • Bank Transfers for bulk orders or team purchases (contact us for specifics)
  • All transactions are processed in United States Dollars (USD).

2. Payment Processing

To complete your order, payment authorization must occur at checkout. Your gear won't ship or reach you until we've confirmed receipt of your full payment. If your payment fails to process or is declined for any reason, your order won't be confirmed and will not move forward.

3. Pricing & Currency

All equipment and product prices listed on VitalForm are displayed in United States Dollars (USD).

Our pricing is subject to adjustment without prior notification.

Applicable taxes and shipping costs will be calculated and shown to you before you finalize your purchase.

4. Secure Payment Processing

VitalForm utilizes industry-standard SSL encryption and trusted payment gateways to safeguard every transaction you make with us. Your payment card information and sensitive financial details are never kept on our servers.

5. Refunds & Chargebacks

All refund requests are processed in accordance with our detailed Refund Policy.

Disputed or unauthorized chargebacks will be investigated and defended. If you encounter any payment complications or have concerns about your transaction, please reach out to info@vitalformfitness.com.

6. Fraud Prevention

VitalForm reserves the right to cancel, postpone, or restrict any order we believe shows signs of fraud or suspicious activity. We may ask you to verify your identity for high-value purchases or bulk orders.

7. Contact Us

Store Name: VitalForm
Address: 5050 East Garford St #167 Long Beach, CA 90815
Email: info@vitalformfitness.com
Phone: +15626037080

Customer Service Hours: Monday through Friday, 9:00 AM – 5:00 PM (PST)

We aim to respond to all email inquiries within 1–2 business days.