Refund policy
30-Day Easy Returns
At VitalForm, we stand behind every product that powers your fitness journey. If your gear isn’t the perfect fit for you, we’ve got you covered! We accept returns for defective and non-defective products. We also accept exchanges.
Return Policy Overview
Return Window: You have 30 days from the date your order arrives to start a return, giving you plenty of time to make sure your product meets your performance standards.
Return Condition: New and slightly used products are accepted. This includes products that are opened or have been slightly used. In order to qualify for a return, the item must be kept in its original condition, and packaged with all original materials and accessories.
Hassle-Free Returns: VitalForm's streamlined return process matches your pace with clear steps and a responsive support team ready to help you get back to training.
Return Costs
Defective Products: In case your order arrives damaged or defective, VitalForm will handle the return process at no cost to you including shipping!
Customer Remorse: If you decide to return an item because of sizing issues, you ordered the wrong product, or you simply changed your mind, you’ll be responsible for the return shipping cost. Please note that the shipping fees are non-refundable.
Return Procedure
Contact VitalForm: Send an email to info@vitalformfitness.com with your order # and a brief explanation for your return.
Repackage Your Item: Carefully repack your item into its original packaging, including all accessories, tags, and documentation, then follow our instructions for the return shipment.
Ship It Back: Ship your package from the closest authorized carrier location. Follow any further instructions provided in the return authorization email.
Refund Process
Inspection Process: Upon receiving your return, VitalForm's team will inspect the item to confirm it meets our return condition standards.
Refunds: After approval, your refund will be processed within 7 business days. The refund is issued to your original payment method, with times depending on your bank or payment provider’s processing times.
Exchanges
Need a different size, style, or product? Contact our support team at info@vitalformfitness.com, and we’ll help you exchange your item quickly so you can return to your routine without interruption.
Non-Returnable Products
Due to hygienic reasons, certain products may not be eligible for return. These items will be clearly labeled as non-returnable in the product description prior to your purchase.
Additional Information
Questions?
Visit our FAQ page or reach out to our customer service team at info@vitalformfitness.com.
Contact Information:
Store Name: VitalForm
Address: 5050 East Garford Street, 167, Long Beach California 90815, United States
Email: info@vitalformfitness.com
Phone: +15626037080
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)
We strive to respond to all emails within 1–2 business days.
