Welcome to VitalForm's Frequently Asked Questions (FAQ) resource center.
We're committed to supporting your fitness journey with direct, concise answers. Have questions about your purchase? Don't hesitate to reach out at info@vitalformfitness.com if you need anything beyond what's listed here.
Q1: What's the timeline for getting my gear?
Answer: Here's what to expect from order to delivery:
- Processing time: 3 - 10 business days
- Shipping duration: 6 - 12 business days
- Total delivery window: 9 - 22 business days
Vitalform partners with verified suppliers to fulfill orders directly from their facilities. This allows us to keep costs low while maintaining quality control. For complete timeline details, check out our Shipping Policy.
Q2: Is Shipping Free?
Answer: U.S. orders of $75 or more qualify for free standard shipping. For more information on shipping details, please refer to our Shipping Policy.
Q3: Where is VitalForm based?
Answer: Vitalform is an independently owned online retailer based in Long Beach, California, USA. We're dedicated to delivering premium products, with all shipping handled directly from our facilities to customers in the United States.
Q4: What should I do if my order arrives damaged?
Answer: We stand behind every product. Should you receive damaged gear, we accept returns for defective and non-defective products, and we also accept exchanges! Simply get in touch with our team at info@vitalformfitness.com and arrange to ship back the damaged item within 30 days. For specifics, review our Return Policy.
Q5: Is there a window to cancel my order?
Answer: Yes, we offer a 24-hour cancellation period. To cancel your order within this timeframe, please contact us at info@vitalformfitness.com right away.
Q6: How does your return process work?
Answer: We've streamlined returns to be stress-free. Head over to our Return Policy page for the complete breakdown.
Q7: How long until I see my refund after sending something back?
Answer: Once your returned item reaches us and passes inspection, your refund gets processed. Most refunds appear within 7 business days on your original payment method or bank account. For the specifics, take a look at our Refund Policy.
Q8: Do your products come with any warranties?
Answer: Yes. Every VitalForm purchase is protected by a 30-day warranty. For full warranty coverage details, visit our Return Policy.
Q9: How do I reach your support team?
Answer: Connect with our customer support specialists via the Contact Us form on our site or send an email to info@vitalformfitness.com.
Q10: Do you ship internationally?
Answer: No. Currently, we ship exclusively to the United States.
Q11: Can I visit a VitalForm location in person?
Answer: VitalForm operates exclusively online, which allows us to maintain competitive pricing and a wider selection of products.
Q12: Can I place a wholesale or bulk order?
Answer: Absolutely. We welcome bulk orders for gyms, teams, and organizations. Reach out to our support team at info@vitalformfitness.com to discuss your requirements and get a quote.
Q13: What's the procedure for swapping out a product?
Answer: Yes, we accept exchanges! For detailed information about product exchanges and how to initiate one, please see our Return Policy.
Q14: How can I keep tabs on my shipment?
Answer: Monitor your shipment status through the Order Tracking feature available on our website.
Q15: Do you offer a military or first responder discount?
Yes. We offer a standing 15% discount for active-duty military, veterans, police, firefighters, EMTs, and paramedics.
To receive your discount, verify your service on our dedicated page: Military & First Responder Discount
Contact Information
Store Name: VitalForm
Address: 5050 East Garford Street, 167, Long Beach California 90815, United States
Email: info@vitalformfitness.com
Phone: +15626037080
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)
We aim to get back to your inquiry within 1-2 business days.
